Buy Onlinewith Best Sellers Sales
Software : Norton 360 Version 2.0Browse or Search and Buy Online our Best Sellers Shopping Sales of Software and Norton 360 Version 2.0. Rating:  - Norton 360 - The Norton we all remember is backI used Norton Utilities back when any memory over 640k was a rare luxury. It was fast and reliable; it just worked brilliantly. Shortly after they were acquired by Symantec it immediately became useless bloatware. I gave up on it and moved on to other products which required fewer resources. Norton 360 is a return to the good old days. I bought it because it claimed to be improved in terms of resource demands. It didn't hurt that it was also on sale. I have to say I am very impressed. I works silently and efficiently. Unless your machine is ready for the scrap heap, you'll never know it's there. Which is just the way I like it. Highly recommended. Rating:  - DissatisfiedI have installed this product on two of my machines. I now have more pop ups on my computer than I did before. It runs slow and I'm afraid it has spy ware on it. All it seems to be concerned with is the cookies. Is that all it is designed for? I thought it would take care of pop ups and get rid of spy ware products on this computer. It also runs slower than before. I haven't even been able to find out how to manually ask for a scan. It works automatically but not on what I am having problems with. Rating: - Fianlly...I have been a Norton user for years and have on occassion swithched to other providers. But when I read the reviews on N360, I had to try it and I have been impressed. Its memory usage is significantly less than prior versions and other providers and requires little or no attention from the user. I especially like the identity protection although I get frustrated when I log into a site that I have previously logged into and saved my information and it asks me again if I want to save the login information. I am not sure how effective the spam filter is as I just recently changed e-mail providers and am not getting any spam. The utilities are great, especially the disk cleanup. Rating: - Unstable and weak customer supportI purchased Norton 360 with my new computer last year and it ran well with only a few annoying features. A few months ago I received a message from Norton that the new and improved 360 Version 2.0 was now available for downloading. That's when all the problems started. I would consistently get a message that my system was "At Risk" and there were 3 items that needed immediate attention. It also aid to click on "Fix Now", but there was no fix now button or link to click on. In addition, when I would click on the Live Updates option, it would tell me that my license had expired even though I still had over 180 days left on my subscription. Also, when opening Internet Explorer it again told me my Phishing License had expired, again with over 180 days left on the subscription. The most confounding issue with the version 2.0 was that whenever I would go to my mail in-box, it would automatically go into a painfully long scanning process that would either cause my ISP to shut down due to an "unexpected error" or it would take 10 to 15 minutes to finally open the mail folder after the long scan was finally done. I reported the problem multiple times to Norton through the on-line support tool. That sometimes took a while with as many as 20 people in the queue in front of me. For the first half dozen or so reporting sessions, the analyst would take control of my system, delete 360 V2.0 and reinstall it all over again. That would work until I restarted the machine, but then on restart I was right back where I started. I then started telling the analyst I wanted a better solution and the problem was "elevated" to a supervisor who essentially did the same thing, which gave me the same problems again after a restart. Finally a supervisor came back with a solution. He claimed that bits of an old deleted version Trend Micro were still present and needed to be deleted. Instead of deleting them while on-line with me and controlling my system, he said I needed to contact Trend Micro and have them delete the files. While I did this I insisted that they delete 360 version 2.0 and reinstall version 1.0 until this could be resolved. I then contacted Trend Micro who graciously told me what to delete through Windows Explorer (which wasn't exactly rocket science) while sounding very surprised that these few dormant files would have anything to do with the Norton issues. I lived with version 1.0 for a few weeks fearing that reinstalling version 2.0 would bring back the same problems. However, after multiple messages and pop-ups from Norton reminding me to upgrade, I reluctantly reinstalled version 2.0 with hopes that the deletion of the Trend Micro files would really do the trick. It didn't. The same problems were back as soon as version 2.0 was installed. So back I go to the on-line support for a daily dose of analyst and supervisors uninstalling and reinstalling, with assurances each time that this time they solved the problem and all was now well with 360 version 2.0. Needless to say, it was not. Finally, last night I reached the point of surrender and insisted on a refund. After bickering with the on-line analyst (NOTE: Norton provides no telephone numbers for support or customer service. You must deal with the offshore support analysts through the on-line connection), he reluctantly told me I would be issued a credit within 10 working days. Asking me if that was acceptable, I responded by saying I didn't know unless I was told how I would receive the credit and how much would it be. After a long back-and-forth exchange of "How much?"/"Full credit", and "Credit what?"/"Your account", it began to feel more like some kind of bad imitation of an Abbott and Costello routine. He obviously he had no idea how much would be credited or how it would be delivered. Finally, I just gave up, ordered a new copy of Bitdefender, and decided to delete Norton 360 Version 2.0 for good. I guess I will never really know if some kind of Trend Micro conflict really did interfere the Version 2.0 of 360 (it didn't have any effect of Version 1.0), or if the cause of the problems was something else, but I'm done with Norton. When you have the incident number memorized so well that you don't have to look it up, that's probably an indication that you're not likely to get the problem fixed. In this case, an upgrade really wasn't an upgrade and a once satisfied customer has been lost for good. In the grand scheme of things I suppose losing a single small customer doesn't mean too much, but I can't recommend them. I have to admit that I do miss the days of a genuine help desk that employs someone who speaks my language and takes ownership of a problem until it is resolved. Who's on first? Yes. Rating: - Dont buy anything nortonThis is the last product I will ever buy from norton. There software is non compatible and disruptive to the os. As always I give low scores for tech support, in this case, there isnt any. |